Non-emergency medical transportation
Rides to medical appointments, with help at the door.
CareRoute drives patients to and from medical appointments when an ambulance is not needed. We run sedans, wheelchair vans, and stretcher vehicles, and every driver is trained to help passengers from their front door to the check-in desk.
Dispatch open 6:00 AM to 8:00 PM, seven days a week. Not for emergencies.
Every ride includes
Early arrival
Drivers arrive 10 to 15 minutes before the pickup time and wait up to 10 minutes.
Door-through-door help
Assistance from your door to the vehicle, and from the vehicle to the check-in desk.
Secured for the trip
Seat belts for everyone and four-point tie-downs for every wheelchair.
A person on the line
Dispatch confirms every request and can reach your driver during the trip.
Licensed and insured
Commercial auto and liability coverage on every vehicle.
ADA-compliant fleet
Lift-equipped vans with four-point wheelchair tie-downs.
Trained drivers
Background checks, CPR and first aid, defensive driving, passenger assistance.
Live dispatch
Open seven days a week and staffed by people, not a phone tree.
About CareRoute
Who we are
CareRoute started in 2024 with two wheelchair vans and a dispatcher who answered every call herself. Today we run a mixed fleet of sedans, lift-equipped vans, and stretcher vehicles, and we still answer the phone the same way.
Most of our passengers ride with us every week: dialysis three times a week, physical therapy after a surgery, oncology visits, or a standing appointment with a specialist across town. Hospitals, dialysis centers, nursing facilities, insurers, and transportation brokers book with us on behalf of their patients. Families book directly.
Who we serve
- Patients and families
- Hospitals and clinics
- Dialysis centers
- Skilled nursing and assisted living
- Insurers and transportation brokers
- Case managers and social workers
Our mission
Get every passenger to their appointment safely, on time, and with the help they need at both ends of the trip.
Our vision
A community where nobody skips dialysis, therapy, or a follow-up visit because they had no way to get there.
Services
Transportation for every level of mobility
Ambulatory transport
Door-to-door rides for passengers who can walk with little or no help.
Wheelchair transport
Lift-equipped vans for passengers who ride in their own wheelchair or need one for the trip.
Stretcher transport
Non-emergency transport for passengers who must stay lying down.
Dialysis transport
Recurring rides built around your chair time, three times a week or as prescribed.
Medical appointments
Doctor visits, physical therapy, infusion, imaging, lab work, and dental.
Hospital discharge
A ride home or to a care facility once the hospital clears you to leave.
Long-distance and inter-facility
Transfers between cities, hospitals, rehab centers, and nursing homes.
Medical travel and airport assistance
Transfers for patients traveling into or out of the region for treatment.
How booking works
Three steps from request to pickup
- 1
Request a ride
Use the booking form or call dispatch. Tell us where you are going, when, and what help you need.
- 2
We confirm
Dispatch checks vehicle availability and calls or emails you within one business hour with the pickup window and the price.
- 3
Your driver arrives early
Drivers show up 10 to 15 minutes before pickup, help you into the vehicle, and walk you to the check-in desk.
Ready to schedule a ride?
Book online in about two minutes, or call dispatch and we will take the details over the phone.